Resolved 4th Utility - M15 Area Loss Of Service

9th May 2025 9:09am

Dear Customers,

Description: Please be advised that we are aware of an issue affecting your developments. We are currently seeing our devices offline and rebooting in this area indicating likely a power incident in the vicinity. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused.

Regards

4th Utility Infrastructure Team

9th May 2025 10:18am

Dear Customers,

Description: Please be advised that we are aware of an issue affecting your developments. We are seeing on ENWL website currently there is a power incident in the M15 area. There is a reference currently on Electricity North West website. This is INC 1241105653 and has a restoration time of the following 09/05/2025 12:37

Impact: Total Loss Of Service

We apologise for any inconvenience caused.

Regards

4th Utility Infrastructure Team

+1hr 09m
9th May 2025 11:28am

Dear Customers,

Description: Please be advised that we are aware of an issue affecting your developments. We are seeing restoration of services since ENWL have confirmed power has been restored.. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused.

Regards

4th Utility Infrastructure Team

+1hr 10m
9th May 2025 12:17pm

Dear Customers,

Description: Please be advised development that we are still seeing some issues at Sky Gardens. We have been in contact with RMG & Concierge who are sourcing a team to re-energise breakers that are currently offline due to the power incident earlier.  

Impact: Total Loss Of Service

We apologise for any inconvenience caused.

Regards

4th Utility Infrastructure Team

+0hr 49m
9th May 2025 4:09pm Latest

Dear Customers,

Description: Please be advised this issue is now resolved.

Impact: Total Loss Of Service

We apologise for any inconvenience caused.

Regards

4th Utility Infrastructure Team

+3hr 51m