How to pay my broadband bills

You can pay by Direct Debit, credit card or debit card. Here's what you need to know before you decide which option to take:

Direct Debit

An easy way to ensure you never miss a payment.

No need to update your account details once it's set up.

You'll need to have enough money in your account when your payment is due. We will request payment on your payment due date each month, however, the date your payment leaves your account can be up to five working days later. If you need to make sure your payment is taken on exactly the same date each month, the option is not for you.

Credit or Debit card

Pay with Visa or MasterCard.

Pay your monthly invoice or if you need to reactivate your Service.

You'll need to keep your card details up to date (we'll remind you when it's about to expire). Your payment will be processed on the day it is requested, even if it is a Bank Holiday or weekend.

If your service has been suspended due to a failed payment, switching to pay by Card will be the quickest way to reactivate your service. Just log in to your online account and update your payment method. Your service will be reactivated in around 2 hours.