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How can we help?
Welcome to 4th Utility's Help Desk and support page. Pick a category to get started.
Browse help topics
- How to pay my broadband bills
- How do I reset my Account Password?
- How do I change my payment due date?
- Can I change the name on my Account?
- Can I have a paper bill?
- Change my 4thU Account Password
- How do I change my payment details?
- How do I reset my 4th Utility Account Password?
- How to tell us an account holder has died
- I want to cancel my service
- I want to change my package speed
- I want to change my payment date
- My bill comes out on a different day each month, why?
- My payment is overdue
- Payment error - Error 419
- Your Billing explained
- Help signing up to broadband
- Problems with my router / wireless connection
- Slow connection speed
- 2025 Spring Pricing FAQs
- Can I supply my own router?
- How do change my WiFi name or connect to 5Ghz only?
- How do I connect using WPS?
- I want to move my router
- I'm getting a Double NAT error on my XBox
- I'm having WiFi connectivity problems
- Icotera Self-Installation Guide
- Is the internet down in my area?
- My Broadband Speed
- Using Sky Q with 4th Utility Broadband
- What is Fibre Broadband?
- What is the difference between Broadband and WiFi?
- What speed can I expect with my 900/1000Mb package?
- Troubleshooting Sky Glass connectivity issues
- Total loss of service in your area?
Our mission
We’re a new company with big ambitions. And we’re putting people and productivity at the heart of our business. In a nutshell, we’re on a mission to let the future flow into lives and work by providing ultrafast, flawless connectivity that enhances living and empowers businesses.
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