I want to change my package speed

I want to change my package speed

Upgrade

If you want to Upgrade your package speed, you can do so by logging in to your 4th Utility Account online. Go to My Account > Account Settings and then click on your order number.

By Clicking on your order number, a new screen appears with a number of options, including Upgrade. Click on the Upgrade option and a list of available packages with prices will be displayed. Please note: not all our speed packages are available in every area yet. If the speed you are looking for is not showing, it is not available where you live yet.

Once you have selected the speed package you want to upgrade to, your order will be processed and your router will restart. Once it has rebooted, your speed increase will have taken effect. Please be aware that any internet-connected devices will loose connection will you complete the upgrade, however, this should only take a few minutes. 

An invoice will be generated and payment due for the pro-rata amount from the day you have completed the upgrade until your next bill date. This covers the difference in price between your old package and your new package, for the rest of your billing period. Your next bill will reflect the new price for the full month. 

Downgrade

If you want to downgrade your package, please contact us stating which package you want to downgrade to. We will process your request; changing your speed and price from your next bill date. Please try to give us at least 2 working days before your bill is due to ensure it is processed in time.