My Broadband Speed

My Broadband Speed

Broadband speed is the speed at which stuff gets sent and received over the internet. The faster your connection, the more things you can do online. Your throughput speed is measured in Megabits per second (Mbps). 

You can use many websites and apps to test your broadband speed. We have a speed test available on your online account, just log in and click on your order number to start. 

Here are some tips to help you get the most accurate speed test results: 

- Use a Cat6 Ethernet cable when possible for better speeds. 

- Restart your router before testing your speed over WiFi. 

- Turn your device off and on again, or disconnect it from WiFi and reconnect it, to reset your devices' connection and get the best signal quality. 

- Make sure the speed test server you are using is nearby. 

- Disable any VPN or proxy server you're using before testing your speed. 

Did this help?  It's common for people to think that an internet issue is caused by slow internet speed , when in fact it might be a WiFi connectivity issue. They often feel like the same thing to a user. Don't worry, we're here to help! Just visit this page for more information on how to troubleshoot your connectivity issues.

If you tested your speed and want faster internet, consider upgrading your package. Find out more about what speeds you can expect in this article.