Is the internet down in my area?

Occasionally we experience a fault that affects everyone in a small area, or a specific building. We call this an outage.

If you experience an outage, we would not normally raise an individual fault as well. An outage takes the highest priority for being resolved and having your fault recognised as an outage will be the quickest way to get you a resolution.

Check our Status page online to see if we have an outage affecting you right now.