Dear Customers,

Please be advised that we are aware of an issue affecting your developments.

We are currently investigating and have raised this with our 3rd party. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused.

Regards,

4th Utility Infrastructure Team

Dear Customers,

Please be advised that we have been investigating an issue where customers have been reporting drops in service, while originally this has been hard to spot due to the volatility of the packet loss our 3rd party have confirmed that there is an issue with service and we have engineers today to replace some equipment on site. Therefore for a period of time your service will not work while our 3rd party carry out emergency works on the service. We are currently waiting on an ETA for engineers to arrive on site and will update as we continue during the day. 

Impact: Intermittent connectivity, with periods of total loss of service.

We apologise for any inconvenience caused.

Regards,

4th Utility Infrastructure Team