Dear Customers,

Please be advised that we have been investigating an issue where customers have been reporting drops in service, while originally this has been hard to spot due to the volatility of the packet loss our 3rd party have confirmed that there is an issue with service and we have engineers today to replace some equipment on site. Therefore for a period of time your service will not work while our 3rd party carry out emergency works on the service. We are currently waiting on an ETA for engineers to arrive on site and will update as we continue during the day. 

Impact: Intermittent connectivity, with periods of total loss of service.

We apologise for any inconvenience caused.

Regards,

4th Utility Infrastructure Team

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Dear Customers,


We regret to inform you that a fibre break has occured due to ongoing building works within your complex.

As a result, some customers may be experiencing total loss of service.

We are working with your managing agent, and contractors to restore service as soon as possible.


Kind Regards

4THU Infrastructure Team.

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There are currently no planned maintenance reports