My bill comes out on a different day each month, why?

My bill comes out on a different day each month, why?

My bill comes out on a different day each month, how can I make sure you take the payment on the same day every time?

If you are paying by Direct Debit, you may notice the date the payment leaves your account each month can vary. We always request payment on your payment due date each month, however, there are a number of reasons why the date it leaves your account changes.

It takes your bank 3-5 working days to process your payment, once we have requested it. The payment will then only be made to us on a working day, this does not include weekends or Bank Holidays.

I need you to take payment on the same day every month, what should I do?

You can change your payment method to pay your bill from a Credit or Debit card. You could try using the Debit card linked to the Bank Account you already pay your bill from. A Recurring Payment Instruction is processed differently from a Direct Debit. There is no processing delay and your payment will be taken on your due date each month, regardless of weekends and Bank Holidays.