Slow connection speed

Slow speeds?

A quick and easy way to check your speed is to go to speedtest.net and run a few tests.

If your speed test is run via an Ethernet-connected device and the results are more than 40% slower than your package speed, please contact us so that we can investigate this as a potential fault.

If your speed test is over WiFi, take a look at our FAQ’s on Connectivity Problems. Often a device with a poor WiFi connection appears to suffer from slow speed, when actually the speeds are just fine and it is the quality of the WiFi connection that needs to improve. Try standing around 1 meter from your router and test again. Make sure your device is not in power-saving mode, as slowing down your speed is one of the first things your device will do to conserve power. 

Still having an issue? Contact us and we can take a look at your connected devices, perform a health check and let you know what else you may be able to do to improve WiFi connectivity and speed.