4th Utility marks sixth anniversary by winning gold at top industry awards

Full-fibre broadband provider 4th Utility has marked its sixth birthday by winning one of the UK’s most prestigious customer service awards.

Going head-to-head with many of the country’s biggest, most well-established brands, the firm was awarded Gold in the Best On-Site Customer Experience category at the UK Customer Experience Awards.

The recognition marks another key achievement in the firm’s growth journey, and came in the week it celebrated its sixth anniversary.  

The 4th Utility team were honoured for their ambitious project to make full-fibre broadband available to the underserved area of Greenwich, London. The business’ biggest ever project, it included a dedicated on-site customer engagement strategy – overcoming numerous challenges to deliver a fast reliable service bolstered by a market-leading social tariff, aimed at helping overcome the UK’s digital gap.

The glittering awards ceremony took place at London’s Wembley Stadium and was attended by brands such as Network Rail, Legal & General, Suzuki and Metro Bank.

The firm’s Consumer CEO Steve Wilson said: “We are absolutely delighted to have received such a prestigious award.

“Providing outstanding support to our customers is at the heart of everything we do, and this achievement is a testament to all our hard work and dedication.

“The Greenwich project was a crucial step in our growth journey, but also a cornerstone for our future direction. It’s a real statement of intent. Looking ahead, we’ll continue to focus on serving diverse communities across the UK, aiming to make a real impact on people’s lives."

Run by Awards International, the Customer Experience Awards celebrate the efforts and achievements of the UK’s customer experience professionals, giving them a unique chance to get industry recognition for their hard work and great results. 

4th Utility is an independent full-fibre broadband provider. Working with landlords and developers to install and upgrade homes in urban areas, the firm is the UK’s only provider 100% focused on serving residents in apartment blocks.

To see the full list of winners, visit their website www.cxa.co.uk