2024 Autumn Pricing FAQs

Why are you increasing your pricing now?

We’ve increased our prices because of increased operational expenses, but also so that we can continue to improve your broadband experience. In line with these changes, we’re reinvesting in enhancing our infrastructure, developing new products, and elevating service levels across our business and many of these initiatives are already making a positive impact.

How can I see my new charges? 

To learn more about the price increases and how they will impact you, please check your email or letter from us for a more detailed and personal breakdown. Alternatively, you can contact us on 0800 066 2833 and choose Option 4 for our Billing Team, who will be able to assist you further.

How can I save money?

Our 30-day plans do offer maximum flexibility but come with higher prices and more frequent reviews, which can lead to price adjustments. Committing to a longer-term contract provides more stability and allows us to offer you better savings on your monthly bill. Please check your email or letter from us for information and personal breakdown on how you can make a saving.