1 WHO ARE WE?
We are responsible for your personal data as data controller.
We have a data protection officer (DPO) who is responsible for all of our issues relating to the protection of personal data. The data protection officer can be contacted by email at firstname.lastname@example.org
orin writing at the below:
The Data Protection Officer.
The 4th Utility
Our services are not intended for children, unless we expressly state otherwise, and we do not knowingly collect or process personal data relating to children or anyone aged under 18 years.
It is important that the personal data we hold about you is accurate and current.
It’s your responsibility to keep us up to date if you make any changes to your personal data by contacting us via phone or email to email@example.com
3 WHAT INFORMATION DO WE COLLECT?
Personal data is any information that can identify a natural person. We may collect, use, store and transfer different categories of personal data to enable us to deliver our services, as follows:
We may also collect and use non-personal data such as statistical or demographic data. This data may be derived from your personal data but is not considered personal data as this data cannot be used to identify you.
4 HOW DO WE COLLECT INFORMATION?
Information you give us
When you place an order with us for any of our services (for example over the Mobile App, online through the www.the4thutility.co.uk or through a third party building management affiliate), we will need certain information to process your order.
When you contact us to discuss your services, we may ask for certain information to be able to confirm your identity, check our records and answer your questions quickly and accurately.
If you take part in any trials, complete any survey or enter any competitions we may ask for information about you, which we will make clear to you at the time and for the purpose we will be using this information.
Information we automatically collect
We may use this information to provide you with location-based services, such as search results, and other personalised content. Most mobile devices allow you to turn off location services. Our mobile application does not collect precise information about the location of your mobile device.
Information we receive from other sources
We may receive personal data about you from third parties or publicly available sources in the following categories:
5 HOW DO WE USE INFORMATION?
The information we collect helps us to better understand what you need from us and to improve the provision of our services to you.
We use the information collected for example to:
Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law.
We may supplement the information directly collected by us with data from third parties (for example socio-demographic data) to further improve the services or products we offer customers.
We may combine this information with information you give to us. We will use this information:
6 WHEN WILL WE SHARE YOUR DATA WITH OTHERS?
We may need to share your information with organisations outside T4U e.g.; to help us provide our services to you.
The categories of non-T4U parties that we would share your details with are:
Where instructions in respect of the use of your personal information and they must comply with all applicable UK data protection laws to protect your information and keep it secure.
7 PROTECTING INFORMATION
We take protecting your data seriously, and will do our utmost to employ appropriate organisational and technical security measures to protect you against unauthorised disclosure or processing.
The data that we collect from you is primarily stored and managed in the UK, but some of our systems and other suppliers may transfer, and store your information outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and to the same standards as if it were being processed inside the EEA in a way that is compliant with the legislation governing data protection.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Unfortunately, we cannot guarantee the security of transmitting information via the Internet. We have tried to create a secure and reliable website and mobile application for our users in line with industry standards. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.
8 WHY DO WE PROCESS YOUR DATA?
We process each type of personal data for one the following reasons:
If you don’t provide us with the data we need then we may not be able to perform our contract with you and may need to terminate the contract. If this happens, we will notify you as set out in our Terms and Conditions of Service.
9 TRANSFERS OF DATA OUTSIDE THE EEA
From time to time the third parties we share our data with may be outside the European Economic Area (EEA) in countries that do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately protected and we will remain bound by our obligations under applicable UK data protection laws, even when your personal information is processed outside the EEA. The sorts of measures we use to protect your data in this instance are security reviews of the organisations’ contractual model clauses approved for use by the European Commission or other approved transfer mechanisms, such as the Privacy Shield for transfers to the USA.
10 HOW LONG DO WE HOLD YOUR INFORMATION FOR?
Unless there is a specific regulatory or legal requirement for us to keep your information longer, we will only keep your information for as long as it is necessary for the purpose for which it was collected.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
11 YOUR RIGHTS
As a data subject you have a number of personal rights under data protection laws in relation to your personal data. These are:
If you would like more information about these rights or how to apply them, please contact us via phone or email.
If you would like to make a complaint about our use of the personal data we hold about you, you should contact our Data Protection Officer at the details above. If we are not able to resolve your complaint within 10 working days, you can contact the UK data protection regulator, the Information Commissioner’s Office (ICO) (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.