3rd Party engineers are currently en-route to the site between 10:45-11:00.

Will continue to provide updates, and thanks again for your continued patience.

Kind Regards,

4THU Infrastructure Team. 

Dear Customers

The location of the fault has been identified elsewhere in the network and engineers are en-route. Please note that you will not necessarily see a 4th Utility Engineer in or near your building. 

Kind Regards

4th Utility

Dear Customers

Please be advised that we are aware of the issue affecting your developments. This is due to a power issue at the exchange. 

Impact: Total Loss Of Service

Next Actions: We will revert back with our 3rd party to inform us of an ETA for the power to be restored.

We apologise for any inconvenience caused.

Regards
4th Utility Infrastructure Team

Dear Customers

Please be advised that our 3rd party engineers are still working on the issue to resolve power. A generator has been deployed to site and we are awaiting for this to arrive + a electrician. Unfortuantly at the current moment in time we do not have an ETA for resolvement however please note we are continuining to push the 3rd party to resolvement. 
Impact: Total Loss Of Service

Next Actions: We will continue to engage with the 3rd party to ensure a much swifter and escalated resolvement.

We apologise for any inconvenience caused.

Regards
4th Utility Infrastructure Team

 Dear Customers

Please be advised that we believe this issue to now be fixed and services to be restored. We will continue to monitor this in the background.

Impact: N/A

Next Actions: N/A

We apologise for any inconvenience caused.

Regards
4th Utility Infrastructure Team