Dear Customers,
Description: Please be advised that we are aware of an issue affecting your developments. We are engaging with our 3rd party to diagnose the issue further.
Impact: Total Loss Of Service
We apologise for any inconvenience caused.
Regards
4th Utility Infrastructure Team
Dear Customers,
We've got third party engineer heading to site shortly.
Next update at 3PM.
Kind Regards
4THU Infrastructure Team.