Resolved 4THU - Mandela House (SE18)

29th July 2024 10:53am

Dear Customers,

Description: Please be advised that we are aware of an issue affecting your developments, we have engaged with our 3rd party and they have confirmed a fibre issue. We are now looking into arranging an engineer to site. Further updates will follow shortly.

Impact: Intermittent Service

We apologise for any inconvenience caused.

Regards
4th Utility Infrastructure Team

26th July 2024 4:30pm

Dear Customers, 

Description: Please be advised that we are aware of an issue affecting your developments, Our 3rd party will be tasking engineers shortly to resolve the fault. We have no ETA as of yet as to when engineer resource will arrive.

Impact: Intermittent Service
 
We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

+18hr 23m
29th July 2024 11:52am Latest

Dear Customers, 

Description: Please be advised that this issue is now resolved. This was due to a fibre issue and we have monitored the service over the weekend since and have not seen any further issues with the service.

Impact: Restored
 
We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

+19hr 22m