Dear Customers,

We believe that there has been a loss of power to our active equipment at site which is the reason for the outage.

We will make contact with the building manager contacts as quickly as possible to understand if this is planned works or unexpected, if necessary we will arrange for engineers to attend site to aid in the restoration of service.

Kind Regards

The 4th Utility Infrastructure Team

Dear Customers,

We have had reports that suggest power has been restored, unfortunately the circuit feed to the building has not restored.

We have no logged this with our circuit provider for investigation.

We will update this page as soon as we have more information.

Kind Regards

The 4th Utility Infrastructure

Dear Customers,

Following diagnostic testing by our carrier, they will be arrange for engineers to attend site today to run diagnostics and hopefully fully resolve the issue.

We have not yet been given an ETA for engineers to arrive on site and will update you as soon as we have one.

We understand the inconvenince this is causing and we sincerely apologise and thank you for your patience as we work to restore service.

Kind Regards

The 4th Utility Infrastructure Team

Dear Customers,

Unfortunately engineers had issues gaining access to certain areas to be able to restore connectivity yesterday.

Following another visit this morning, engineers have managed to restore connectivity so expect all services to be running normally from now on.

We apologise for the inconvenience caused by this outage.

Many Thanks

The 4th Utility Infrastructure Team