Dear Customers, 

Description: Please be advised that our 3rd party engineers will be on site working on the fault from 16:45pm, updates will be as follows when the 3rd party provides them. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that our 3rd party engineers did attend site yesterday however could not complete works due to the complexity of the fault. Our 3rd party engineers are re-investigating this and coming up with a plan to resolve. No further update as of yet for this has been issued. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that our 3rd party engineers are en-route to site with an ETA of 16:30pm.

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that our 3rd party engineers have been on site during the night and have located 950m of fibre damage. This will need replacing and will take some time. Engineers are currently collecting the cable this morning to commence works ASAP to get this back online and working. We have no ETA as to restoration of service as of yet but we are monitoring the situation with the 3rd party to ensure a quick resolution. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that our 3rd party engineers are still working on site and have advised this issue will not be resolved until the early hours of tomorrow morning. We will monitor progress with the 3rd party.

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that our 3rd party engineers re-pulled the 950m of cable during the night however we are seeing the same issue still. Our 3rd party continue to diagnose the fibre fault at hand. At this moment in time we do not have any further ETA on this issue. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that our 3rd party engineers have fixed 2 cable faults over the last few days. We have restored service, If you are experiencing issues still please ensure you reboot your device and ensure power. If you still have issues after this please contact our support.

Impact: Restored

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team