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Resolved 4THU - Kiln Lodge (UB7)
9th September 2024 3:48pm
Dear Customers,
Please be advised that we are aware of an issue affecting your developments.
Impact: Total loss of service
Next Actions: We have raised with our third party fibre provider, who are arranging for an engineer to attend site.
We apologise for any inconvenience caused.
Regards
4th Utility Infrastructure Team
Dear Customers,
Engineers are due on site shortly to investigate this issue further.
Thanks for your continued patience.
Kind Regards
4THU Infrastructure Team.
Dear Customers,
We have not received any further updates from our Third Party in relation to this fault, we have escalated with them to improve the response on this fault.
We will provide further updates shortly, we apologise for the inconvenience this has caused.
Kind Regards
4THU Infrastructure Team
Dear Customers,
An engineering team is on site now, they are replacing 164m of cable that has been damaged which is the cause of the disruption.
We expect further updates around midday today on how this is progressing.
Kind Regards
4THU Infrasturcture
Dear Customers,
The cable section replacement has now been completed, and services have restored.
If your still without connectivity, please restart your router in the first instance.
Kind Regards
4THU Infrastructure Team.