Resolved 4THU - Kiln Lodge (UB7)

9th September 2024 3:48pm

Dear Customers,

Please be advised that we are aware of an issue affecting your developments.
Impact: Total loss of service
Next Actions: We have raised with our third party fibre provider, who are arranging for an engineer to attend site.

We apologise for any inconvenience caused.

Regards
4th Utility Infrastructure Team

8th September 2024 8:55am

Dear Customers,

 

Engineers are due on site shortly to investigate this issue further.

Thanks for your continued patience.

 

Kind Regards

4THU Infrastructure Team.

+6hr 52m
9th September 2024 10:02am

Dear Customers,

We have not received any further updates from our Third Party in relation to this fault, we have escalated with them to improve the response on this fault.

We will provide further updates shortly, we apologise for the inconvenience this has caused.

Kind Regards

4THU Infrastructure Team

 

 

+1hr 06m
9th September 2024 10:13am

Dear Customers,

An engineering team is on site now, they are replacing 164m of cable that has been damaged which is the cause of the disruption.

We expect further updates around midday today on how this is progressing.

Kind Regards

4THU Infrasturcture

+0hr 10m
9th September 2024 4:48pm Latest

Dear Customers,

 

The cable section replacement has now been completed, and services have restored.

If your still without connectivity, please restart your router in the first instance.

 

Kind Regards

4THU Infrastructure Team.

+6hr 35m