Resolved 4THU - WELWYN GARDEN CITY - (AL7)

1st October 2024 6:00pm
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Dear Customers,

Please be advised we have identified an issue that is affecting service at your development.

We are investigating the issue and have raised with our carrier as it appears to be an issue with the main fibre circuit to the building, we will add updates to this status page as soon as we are able.

We apologise for the inconvenience caused

Kind Regards

4th Utility Infrastructure

1st October 2024 9:42pm

Dear Customer,

Engineers from our carrier have been instructed to investigate, unfortunately due to access restrictions with the development we will not be able to attend site until tomorrow morning.

Please accept our apologies at the inconvenience this has caused.

Kind Regards

4THU Infrastructure Team

+3hr 42m
1st October 2024 10:06pm Latest

Dear Customers.

Engineers have been able to resolve the issue without needing to enter the development, as such we have seen services restored to the development.

While we do not expect services to drop again we have not yet had the final update from the carriers so services may still be at risk.

Kind Regards

4THU Infrastructure Team

+0hr 23m