Resolved 4th Utility - Silkhouse Court (L2) - Outage

18th November 2024 2:55pm
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Dear Customers,

Description: Please be advised that we are aware of an issue affecting your developments. We are investigating the issue with our 3rd party.

Impact: Total Loss Of Service

We apologise for any inconvenience caused.

Regards
4th Utility Infrastructure Team

18th November 2024 4:35pm

Dear Customers, 

Description: Please be advised that engineers are en-route to site with an ETA of 17:40pm where investigations will begin.

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

+1hr 40m
19th November 2024 9:09am

Dear Customers, 

Description: Please be advised that engineers attended yesterday at 18:00pm and advised the building was evacuated. No further information has been provided at this time. We will follow up on this incident to see when power will be restored to our equipment.

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

+16hr 33m
19th November 2024 9:50am Latest

Dear Customers, 

Description: Please be advised that power has returned to the building. This service may drop again should power works continue on site for the rest of the day. We will monitor until 13:00pm.

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

+0hr 40m