Dear Customers, 

 Description: Please be advised that we are aware of an issue affecting your developments. Maintenance teams from the property developer are attending this afternoon to investigate further. At this moment in time we have no further information until later this afternoon.

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that we are aware of an issue affecting your developments. The maintenance team for the site has attended and has confirmed the room where our equipment is flooded after the recent storm. Our engineers will be prepping to attend and assess the damage tomorrow. Once damage is assesed we can make the relevant steps to getting your connection back online until such time we are unable to re-energise the service from a health and safety perspective. Further updates will be provided once we make the assessment of the damage.  

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that we are aware of an issue affecting your developments. Our engineer will be attending today to assess the damages on the equipment due to the flooding. Plans will then be made accordingly once we have this information.

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that we are aware of an issue affecting your developments. Our engineer has attended site and has declared the damage to be quite severe. There will be a water pump tomorrow to clear the water from the basement upwards. Once this is complete electricians will need to declare our power socket to be electrically safe. We will then re-task our engineers with new equipment to site to get services restored. Until this time we have no ETA of when your service will be restored we appreciate this is not ideal and we are working with the building to get this restored as quick as possible for you. Further updates will follow tomorrow once we hear that the water has been cleared. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team

Dear Customers, 

Description: Please be advised that we are aware of an issue affecting your developments. The property management team have advised us they cannot start the work until Monday "02/11/24" to start pumping water. This is due to the amount of water required to pump which may take days to clear and will need extensive resource tasking. Until the water has been cleared we cannot start to restore your service. 

Impact: Total Loss Of Service

We apologise for any inconvenience caused. 

Regards 
4th Utility Infrastructure Team