Resolved 4THU - Derby Court Bury (BL9)

4th December 2024 11:45am
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Dear Customers,

Please be advised that we are aware of an issue affecting your developments
Impact: Total Loss Of Service
Next Actions: We are investigating internally and with our third party fibre providers
Next Update Due: 16:00

We apologise for any inconvenience caused.

Regards
4th Utility Infrastructure Team

4th December 2024 3:43pm

Dear Customers,

 

Engineers are attending site shortly.

Updates will be provided as soon as their available.

 

Kind Regards

4THU Infrastructure Team

+3hr 58m
4th December 2024 5:13pm

Dear Customers,

 

A fibre break has been located, and is unfortunately beyond repair.

We're arranging for cabling teams to attend, to replace the cable as soon as possible.

 

Kind Regards

4THU Infrastructure Team

+1hr 30m
4th December 2024 5:49pm

Dear Customers,

 

Cabling engineers are en-route to site, and will arrive in the next 2 hours.

Thanks for your continued patience.

 

Kind Regards

4THU Infrastructure Team.

+0hr 35m
5th December 2024 3:53pm Latest

Dear Customers,

 

Service to site has now been restored.

Thanks for your patience.

 

Kind Regards

4THU Infrastructure Team. 

+22hr 04m