Our supplier, CityFibre, has acknowledged an issue affecting a number of customer and is actively working to resolve it.

Our engineers are monitoring the situation closely, and we will provide further updates as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience.

4THU Infrastructure Team

We have observed services being restored; however, at this time, we have not received a confirmed root cause for the fault. As such, we will keep this incident open and continue to monitor service stability.

We will provide a further update once we are confident the issue is fully resolved.

We sincerely apologise for the disruption this will have caused and appreciate your patience.

4THU Infrastructure Team

Services have remained stable throughout the day. Feedback from CityFibre confirms that the issue has been repaired, and no further disruption is expected.

As there have been no further disruptions, we will now close this incident.

We apologise for the inconvenience caused and appreciate your patience. 

4THU Infrastructure Team