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Resolved 4th Utility - Claymill House (SE18)
13th March 2025 9:08am
Dear Customers,
Please be advised that we have been investigating an issue where customers have been reporting drops in service, while originally this has been hard to spot due to the volatility of the packet loss our 3rd party have confirmed that there is an issue with service and we have engineers today to replace some equipment on site. Therefore for a period of time your service will not work while our 3rd party carry out emergency works on the service. We are currently waiting on an ETA for engineers to arrive on site and will update as we continue during the day.
Impact: Intermittent connectivity, with periods of total loss of service.
We apologise for any inconvenience caused.
Regards,
4th Utility Infrastructure Team
Dear Customers,
Please be advised that we have been informed engineers should be arriving on site shortly to start diagnosing.
Impact: Intermittent connectivity, with periods of total loss of service.
We apologise for any inconvenience caused.
Regards,
4th Utility Infrastructure Team
Dear Customers,
Please be advised that engineers attempted to get on site yesterday however was unable to gain access to our equipment. We are re-attempting today if possible with a joint site visit between ourself and our 3rd party. If we are unable to gain access today we will re-attempt early next week.
Impact: Intermittent connectivity, with periods of total loss of service.
We apologise for any inconvenience caused.
Regards,
4th Utility Infrastructure Team