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Resolved CityFibre Nationwide
29th April 2025 1:00am
Dear Customers,
We would like to inform you that CityFibre will be carrying out planned maintenance work that may affect your services.
Impact:
Service will be intermittent during the maintenance window.
Maintenance Window:
Start: 29/04/2025 at 01:00 AM
End: 29/04/2025 at 06:00 AM
If your service remains affected after the maintenance window, please power off your ONT and router for 30 seconds before turning them back on.
If you continue to experience issues after this, please contact our Customer Support team for assistance.
We apologise for any inconvenience this may cause and appreciate your understanding.
Kind regards,
4th Utility Infrastructure Team
Dear Customers,
We would like to inform you that the planned maintenance by CityFibre has now been completed.
We apologise that services were disrupted for longer than initially anticipated during the maintenance window. All services have now been restored.
If you are still experiencing any issues, please power off your ONT and router for 30 seconds before turning them back on.
Should problems persist after this, please contact our Customer Support team for further assistance.
We sincerely apologise for any inconvenience caused and appreciate your continued understanding.
Kind regards,
4th Utility Infrastructure Team