Consumer Terms & conditions for both PRS and house builder units

1. Identity

We are 4th Utility which is the trading name of Liberatis Limited. Our registered office is c/o Buckle barton Sanderson House Station House Horsforth Leeds LS18 5NT.

2. Service and pricing

You can view our services and the pricing at our website www.the4thutility.co.uk and we do reserve the right to vary this from time to time. We guarantee to provide you with the service to the level set-out in the schedule below

3. Use

You may use the serve for anything which is not illegal. Please do not misuse our hardware.

4.Billing Service

We bill monthly on or around the date of your initial sign-up to our services, this payment is collected monthly by direct debit, the direct debit guarantee can be viewed  here

5. Your variation of services

You can upgrade & downgrade the services you take from us at any time without notice through the personalised dashboard we will set-up for you. Your next bill will reflect those changes and your subscription to our services will be updated to reflect the changes

6.Retrofit Buildings

If your building has already been built and we are retrofitting our fibre equipment, to make it a viable proposition the Government has established the Gigabit scheme towards the installation cost.

You can see details at https://gigabitvoucher.culture.gov.uk/for-residents

For your scheme to qualify we will collect information from residents in terms of their email address and employment status to submit to the Government. Once the service has been installed the Government will contact a sample of residents asking them to confirm that the service has commenced and such other questions as they reasonably require. We do require that you do promptly respond to any such questions from the Government.

7.Termination of service

You can terminate the service at any time without notice through your dashboard and we only re- quire that you pay any payment due within the 30 days of your cancellation as well as a cancellation fee of £25.00.

We can terminate our service if you do not pay for on time or if it is used for illegal purposes or if you misuse our hardware. You can subsequently resume the service by paying your arrears and a reasonable reconnection fee and (if applicable) the replacement cost of misused hardware.

8. Contacting us

The best way is through your dashboard or via the contact form found on the main page here

9. Privacy

We take your privacy seriously and you can see our policy at http://the4thutility.co.uk//privacy


The Schedule

Service Level

A. Core network - 99% uptime;
B. 24/7 technical helpdesk;
C. Remote monitoring with the ability to intervene in case of threat or abuse up to and includ- ing the device within your home; and
D. Core system can survive a single hardware failure. A failed devices within your home to be replaced by next-working day dispatch.